Digitalization has greatly impacted the humanitarian field by enabling more efficient and effective delivery of people centric solutions. Digital tools enable faster and more reliable communication, improving coordination and response between the organisation provided support, stakeholders, as well as the refugees. It enables organizations, stakeholders, and refugees to make better-informed decisions, based on up-to-date and verified information in a normal time, as well as in emergencies.

The BCRM is maintaining a strategic information infrastructures for actors and stakeholders:

The Refugee-Integration Platform, as a user friendly information resource for stakeholders and actors in the field of refugee protection and integration.

The Refugee-Integration Platform also includes several open access extensions:

Mapping System (GIS – Geographic Information System) for the available target integration services and access to rights under the mainstream system

Stakeholders Database – a database of stakeholders for the aims of strategic or operational coordination and cooperation

Data and Figures Navigator – a stats dataviz system providing statistics for general information and for evidenced based planning of projects and programmes

Academic Portal Refugees: Today and Tomorrow – the digital space for the academic community for research on the topic of refugees and forced displacement

The BCRM is maintaining the Refugee.Bg, as a website with the necessary information for refugees in English, Bulgarian, Arabic, French, Pastu, Farsi. And French with a focus integration in Bulgaria.

Responding to crisis the BCRM is also maintaining the Microwebsite UKRAINE.refugee.bg for the refugees form Ukraine in Bulgaria, English, Ukrainian and Russian.



This decentralized recognizes approach put a focus on the local authorities, NGOs and other stakeholders in a local level. The process of decentralization also allows bridge building between the organisation on a national level and the organisations on a local level, as well as more community participation. The decentralized actions requires a significant capacity building for the local actors.

The BCRM has an extended advocacy and capacity building focus covering both the national and the local level. The BCRM is providing a strategic support for the municipalities, local authorities, as well as NGOs and other local structures.

The BCRM actively cooperates with local structures and implement localized and regionalized activities in order to address the needs of the different contexts.



The diversity in the humanitarian field brings many benefits, such as expanding the range of the advocacy and capacity building interventions. This approach can increase the effectiveness and sustainability of the support by extending the domain of actors and stakeholders, as well as include the refugees and the refugee-led structures in the process. Additionally, the diverse approach is involving local organizations or refugee led organisations that can bring a better understanding of the local context and increase the ownership of the refugee protection and integration process.

The BCRM is actively collaborating with a wide range of stakeholders, actors, stakeholders, as well as refugees and refugee led structures, which provides a better coordination and cooperation for the efficient implementation of the advocacy and capacity building efforts.

The BCRM is providing support and dialogue forums for the newly established organisations in the field including refugee led organisations for a better cooperation and transfer of knowledge, practice and experience.